Best Complaint Letter EVER!
I must say that at first I thought he was referring to Comcast but I was wrong. It just seems their level of service is the same though.
I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions.
He’s just getting started with that and it really is worth reading the whole thing.
My initial installation was cancelled without warning, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website….HOW?
I alleviated the boredom by playing with my t..ticles for a few minutes – an activity at which you are no-doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools – such as a drill-bit, and his cerebrum.
OK, so maybe the had a deal with Comcast to train their employees.
